Privacy & Return Policy

Privacy Policy

Your privacy is important to us at Watch House International. We understand that you provide private information in the course of doing business with us online, by mail and by telephone. So that you understand how we operate to protect this information, the following is a description of our policies on collecting and protecting the information you provide to us. 

What information do we collect?
We collect information from you when you place an order and when you contact us to request information or for other purposes.  We may also collect information through surveys, contests and other interactions with you.  The information collected may include, but is not limited to, your name, age, address, email address, IP address financial information (account or credit card numbers), income level, phone number, etc.

What do we use your information for?
The information we collect may be used to process your purchases, returns and other transactions with us.  We also use information collected to tailor our visitor’s experience at our site, showing them content that we think they might be interested in, and displaying the content according to their preferences, and in our business planning and development of products and promotional materials.  We may also use the information we collect to contact you about our company, updates and promotional materials.   You may opt out of receiving such information, updates and promotional materials by e-mailing us at the address at the bottom of this section and requesting to be placed on our do-not-contact list.

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit card, etc.) will not be stored on our servers.

Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enable a site’s or service provider’s systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart.  We may use cookies for other purposes such as site personalization as well. You can reject cookies and still use our site, however, it will disable the ability for the site to recognize your cart, your account and any personalization efforts.

Google, as a third party vendor, uses cookies to serve any ads on our site. Google’s use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

Do we disclose any information to outside parties?
We may provide the information we collect to third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

We will NOT share the information we collect with other reputable companies and you will not be contacted. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

External Links
This site does not contain links to other sites not part of and controlled by Watch House International.

Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at Terms of Use.

Your Consent
By using our site, you consent to our privacy policy.

Changes to our Privacy Policy
From time to time, we may use consumer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to this page to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at this page periodically.

How do you contact us about this privacy policy?
If you have any questions or concerns about privacy or this privacy policy, please feel free to contact us. To do so you can send an email to: info@watchhouseint.com

Returns Policy

You may return most new, unopened items within 14 days of delivery for a full refund.  The product must be unused and in the condition it left our supplier. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (2-4 business days).

If you need to return an item, simply contact us via email or the phone number listed in the Contact Us section of this website. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.


Shipping

International orders:  At this time we do not ship outside of the United States or its territories.

Please also note that the shipping rates for some items we sell are weight-based. The weight of any such item can be found on its detail page, when applicable. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.